M-PESA Tips
http://www.safaricom.co.ke/index.php?id=274
It has come to our attention that there is communication circulating highlighting an alleged case of M-PESA Customer Fraud. We wish to reassure you that Safaricom investigates all reported cases of fraud or attempted fraud on the network; and our dedicated Fraud team works together with the relevant authorities to seek legal address where appropriate.

Fraudsters are known to use tactics that take advantage of customers; they require you to provide information or do something yourself. To avoid being party to any frauds or scams on M-PESA, please take note of the following:
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1) Check M-PESA balance

When you perform an M-PESA transaction, you will receive a text message that confirms your transaction and tells you your new balance. You can also check your M-PESA balance by going to “my account” on the M-PESA phone menu.
2) M-PESA SMS confirmation messages.

When you perform an M-PESA transaction, a text message is sent to your account. The message proves that the M-PESA money you sent has moved from your account into the other person’s account. To avoid errors, always check your M-PESA balance before and after you transact.
3) M-PESA PIN

Your M-PESA PIN is used to protect the money in your M-PESA account. You have to key in your PIN before you can perform any M-PESA transactions, so choose a PIN that you can easily remember. Use a PIN that is not easy for other people to guess, and do not share your PIN with anyone, not even Safaricom staff. You can change your PIN at any time by going to ‘my account’ on the M-PESA phone menu.