Safaricom Apologizes to Customers Following an M-PESA service Outage
http://www.safaricom.co.ke/index.php?id=1514
Nairobi, December 2, 2011 …Integrated telecoms operator Safaricom has apologized to its M-PESA customers following a system outage that has affected services.

The outage that started at 1305Hrs has affected all M-PESA handset transactions meaning that money transfers and other M-PESA services are not going through.

Safaricom CEO Bob Collymore said the cause of the outage is yet to be identified but the company’s engineers are working hard to ensure the system is up and services back to normal.

“We wish to apologize to our M-PESA customers due to a system outage that has affected all handset transactions. Our engineers are working hard to ensure that the hitch is fixed and services brought back to normal,” said Collymore.

He nevertheless assured M-PESA customers that there money is safe and services will resume as soon as possible.

“We regret the inconvenience this outage has caused and wish to reassure our beloved customers that their money is safe and M-PESA remains a reliable, fast and affordable means of cash transfer.